PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you give us when you use this website.

1. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
2. We manage your information in accordance with the requirements of the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth) which govern how organisations collect, hold, use and disclose personal information. The APPs also give you rights to know what information an organisation holds about you, and a right to correct it if it is wrong. This document describes how we manage any personal information we have collected about you from the Site.
3. By accessing the Site and entering your details via ‘contact us’, or subscribing to our mailing list or membership, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
4. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

1. We may collect the following information:

• Name;
  
  
• Contact information including email address and phone number;
  
  
• Demographic information such as postcode, preferences and interests; and
  
  
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

1. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping;
  
  
• Contact you to respond to your queries;
  
  
• We may use the information to improve our products and services;
  
  
• Customise the website according to your interests, tailor your experience of our Site and our communications to you;
  
  
• For internal administrative, marketing and planning requirements;
  
  
• We may periodically send promotional emails about our services, new products, special offers, market research purposes or other information which we think you may find interesting using the email address which you have provided;
  
  
• To compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and
  
  
• For purposes that are expressly permitted under any agreement with you.

Manner of Collection

1. We will use reasonable endeavours to only collect information directly from you. If you are disclosing details of another person (for example, where you are subscribing on their behalf), it is your sole responsibility to ensure that that person understands and consents to the collection, use and disclosure of their personal information in the manner set out in this policy.

Security

1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
2. We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.

Cookies & Site User Experience Tracking

1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
2. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
   Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
   You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
3. We may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google's Site at https://tools.google.com/dlpage/gaoptout/.
4. As is true of most Site and mobile applications, we and, in some instances, our third party tracking-utility partners gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
5. We use this information, which does not identify individual users, to analyse trends, to administer the Site, to track users' movements around the Site and to gather demographic information about our user base as a whole.
6. Technologies such as: cookies, beacons, tags and scripts are used by us and our partners (marketing and development partners), affiliates, or analytics or service providers (online customer support provider, email marketing system). These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
7. We may use local storage objects (LSOs) such as HTML5 to store content information and preferences.
8. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity, use LSOs such as HTML5 to collect and store information.

Social Media Features

1. The Site includes Social Media Features, such as the Facebook Like and Instagram button. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.

Links to other websites

1. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

1. You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
  
  
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@dionforbrides.com.au and;
  
  
• Click the ‘unsubscribe’ link attached to any relevant promotional email.

1. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so, or as otherwise outlined in this policy.
2. We will retain your information for as long as your subscription is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
3. From time to time, we will also disclose your personal information (on a confidential basis) to agents and others that we use in the ordinary operation of our business, such as account and billing, shipping and fulfilment, marketing and promotion, user experience research and surveys, Site hosting and support and maintenance. We will only disclose your information to the extent required for the limited purpose of the third party providing services contracted to us so that we may service you. 
4. We may also disclose aggregated data (in a form that does not identify you individually) to our advisors for the purposes of conducting market and user experience analysis.
5. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the following address and we will promptly correct any information found to be incorrect:
   
   

If you have any concerns

1. If you have any concerns about how we handle your personal information or require further information regarding this privacy policy, please contact us at studio@notchi.au
   
2. This document represents our policy as at 28 May 2024. We may change this document from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to regularly review this statement to inform yourself of any amendments.

OVERVIEW

This website is operated by Notchi. Throughout the site, the terms “we”, “us” and “our” refer to Notchi. Notchi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shallArchela Bridal, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Notchi our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

If you would like to return your items purchased online please first read our below policy and then follow the steps below.

STEP 1:  Email our customer service team within 10 days of your delivery notifying us of your return to studio@notchi.au

STEP 2:  Our customer service team will respond with an RA (Return Authorisation Number) 

STEP 3: Wrap up your order and send it to:

Notchi RETURNS
101D Campion Avenue
BALCATTA WA  6021

Please note: once your return has been received, it can take up to 3-4 business days for your refund to be processed by Notchi and allow up to 7 business days upon confirmation of your refund for monies to revert to your bank account. 

OUR RETURNS POLICY - (Except Made to Order & Faulty Items)

Please note that returns for exchange / credit & refund must meet the following
requirements:

- Refunds will be available only for full price items when a fault has been identified (ie; something that cannot be replaced or repaired).  Credit Notes or Exchanges are offered only for full priced items where there has been a change of mind, or the style is not suitable.  Refunds for postage will not be given for change of mind or exchanges.

- We do not offer refunds for change of mind, instances when friends or acquaintances have selected the same style or colour of gown and cancellations or
postponements of events.

- Garment/s will need to be sent back to us within 10 days of delivery.

- Garments should be returned new, unused and with all designer tags still attached.

-Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.

- All exchanges will incur an additional $20 fee for standard re-delivery return to you. 

For all SALE items (this includes any product purchased on sale with an additional discount code and any item in our 'SALE' menus) are unable to be returned for a refund. We are able to offer an exchange or credit if the item is deemed to have a manufacturing fault.

OUR RETURNS POLICY - MADE TO ORDER

Made to order Garments purchased with or without customisations
cannot be returned for a refund or store credit and are final sale (unless a fault is identified). Please note any express order, customisation, or colour change fees will also not be refunded/credited. If you believe your made to order garment is faulty, please contact us immediately.

FAULTY ITEMS - FOR NEW PURCHASES ONLY

We are so sorry if you may have received a faulty item. We aim to provide our
customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off.

If you have received an item that you believe has a manufacturing fault, please email our Customer Service Team immediately and provide a photo documentation showing the defect/fault, which will speed up the returns process. 

In accordance with the Australian Competition and Consumer Commission if the
garment we have sent has a minor fault, then we have the right to repair the fault to the product and send it back to you.  If we believe the fault cannot be repaired (major fault) then we will send to you a replacement product, which matches your original purchase.  Refunds will
only be given if we are unable to repair or replace your faulty item and we will reimburse you in full for your purchase. 

Please note that faults include, but are not limited to:

Broken or skipped missing) stitching.

Unusual Puckering. Puckering is an irregular seam surface.

Garment Dimensions Measure out of Tolerance.

Broken or faulty zip.

Uneven hemline.

Holes in fabric (new items only).

Untrimmed threads are not considered a fault with the garment and can be easily trimmed back with scissors.

In the case of a faulty item, we will replace the garment and cover the costs of return
postage. If there is no inventory to replace the faulty garment, we will refund you the cost of the item and return postage costs in full. If an item is faulty, it must be reported to Notchi immediately on delivery and returned within 7 days of fault to be eligible for a replacement.

You can email us at studio@notchi.au if you believe your garment has a fault.

COLOUR

The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website. External factors like lighting and flash may also affect the colour
tone of the photo. If you are unsure about the true colour of the garment, please contact our online team at studio@notchi.au. A refund for this return reason will not be accepted.

WHO's RESPONSIBILITY IS THE RETURN ONCE I SEND BACK TO NOTCHI?

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer refunds, exchanges or credit notes on lost parcels.

We always recommend using a registered post and to keep hold of your tracking number
until confirmation of receipt of parcel to avoid missing parcels and we strongly suggest considering insurance for your return.

All returns
need to be sent back to us within 10 days of delivery. This means 10 days from
tracking showing the order as being delivered. 

All items need to be returned new, unused and with all designer and brand tags
attached. 

All returns need to be in line with our Returns Policy above. 

HOW LONG DOES IT TAKE THE RETURN TO BE PROCESSED?

Once your return has been received by Notchi, please allow 3-4 business days
for your refund to be processed and allow up to 7 business days upon confirmation of your refund for monies to revert to your bank account. 

DO YOU OFFER FREE RETURNS

At this time, we currently do not offer free returns.

WHAT IS A CLEARANCE / FINAL SALE ITEM?

A CLEARANCE and FINAL SALE item is any product that has been purchased on sale with an additional discount applied and marked SAMPLE and are marked FINAL
SALE.  

Please choose carefully when purchasing a Clearance / Final Sale Item and carefully read the product description which will detail condition.  Further
photos can be sent upon request.

CAN I EXCHANGE MY ITEM?

If your item has been purchased online, you are able to exchange your full-priced item for other size or style if available.  If the size or style you are wanting to exchange to is unavailable or has become out of stock, then a credit note will be offered.

Shipping fees for the new item will apply and are calculated at time of checkout. Domestic Shipping rates for new item are $25 for express postage and $20 for standard postage.

For International exchanges, please contact our Customer Support Team at studio@notchi.au

CAN I RETURN AN ITEM PURCHASED ON SALE?

Yes you can! Sale items (not FINAL SALE or Clearance) are able to be returned for a
credit note or exchange (where possible and only if the item is in stock). If the item is no longer in stock or we do not have the requested size, a
credit note will be offered.

Please note a sale item is different to a FINAL SALE/CLEARANCE Item purchased online or during our Clearance Sale Events and you should read T&C above for these items. 

ORDERS PLACED BEFORE PROMOTIONS & SALES

Orders placed before promotions are not eligible to receive new promotions or
discounts. We reserve the right to cancel any order due to unauthorised, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen circumstances.

We ship worldwide, with all orders despatched from our studio in Perth, Western Australia.

We can’t wait for you to receive your order, so we offer two shipping options when ordering within Australia.  

**PLEASE NOTE THAT NOTCHI WILL NOT BE HELD LIABLE (REFUNDS OFFERED) FOR ITEMS THAT DO NOT ARRIVE IN TIME DUE TO DELAYS IN SHIPPING BY COURIERS AND FREIGHT OPERATORS.  PLEASE ALLOW ENOUGH TIME FOR SHIPMENT IN CASE OF DELAYS**

FREE Standard shipping on orders over $200 AUD only apply to national shipping, this excludes international shipping.

All items Shipping - IN AUSTRALIA

If your item is in stock, you can elect to have your parcel despatched via our national courier service AUSPOST or StarTrack with Express Service for a flat fee of AUD$25. Depending on your location, these items should arrive within 1-4 business days within Australia (but will be determined by the shipper). 

Alternatively, you can opt for the Standard Service for a flat fee of AUD$20. Depending on your location, your items should arrive within 4-7 business days within Australia. 

All international orders are shipped via Express trackable postage with signature upon delivery for a flat fee of AUD$120. Delivery times vary depending on destination for our International customers, so keep an eye on your inbox for your tracking details email to follow. 

All items Shipping - WORLDWIDE

All international orders are shipped via AUSPOST or DHL Express International courier service for a flat fee of AUD$95. 

Delivery times vary depending on destination for our International customers, so keep an eye on your inbox for your tracking details email to follow. 

Important Note: Notchi will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Notchi, only the paid purchase price of the garment will be refunded. Please contact your customs department for more information on duties and taxes.